hi774 Privacy Policy
Your personal information is completely safe with us. In this policy, we have clearly explained how your information is collected, used, and kept secure.
Introduction and Scope
hi774 is an online entertainment platform in Bangladesh. When you use our website, open an account, or use our services, you are considered to have accepted the terms of this privacy policy.
This privacy policy applies to all services, websites, and applications of hi774. We place the highest importance on your privacy and are committed to keeping your personal information secure. We manage your information in accordance with the policies set out in this document.
If you have any questions or need clarification on any part of this policy, please contact us. Our support team is available 24/7 via live chat.
This policy applies to:
- All users of the hi774 website
- Registered account members
- Visitors interested in our services
- Anyone contacting us via live chat or email
1. What Information Is Collected
We collect certain information to provide you with the best service and to keep your account secure. The different types of information are described below:
1 Identity Information
- Full name and date of birth
- Email address
- National ID card details
- Current address
2 Financial Information
- Mobile banking number (bKash, Nagad)
- Bank account details
- Transaction history
- Deposit and withdrawal records
3 Technical Information
- IP address and device type
- Browser and operating system
- Session time and login logs
- Gaming activity information
2. Purpose of Using Information
hi774 uses your personal information only for specific and lawful purposes. Your information is not shared with any third party for commercial purposes without your consent.
Permitted Uses
- Completing account registration and verification
- Securely processing deposit and withdrawal transactions
- Providing customer support and resolving complaints
- Preventing fraud and unauthorized access
- Enforcing responsible gaming policies
- Age verification (confirming 21+)
- Improving services and providing relevant offers
Prohibited Uses
- Your information is never sold to third parties
- Commercial messages are not sent without your consent
- Use of information in unauthorized research is prohibited
- Your information is not used for political or religious purposes
- Your information is not shared with unrelated third parties
- Information is not provided to the government without a legal obligation
- Children's information is never collected under any circumstances
3. Information Storage and Security
hi774 uses industry-standard security technology to keep your personal information safe. We apply SSL encryption, secure servers, and strict access control measures.
Security Measures
The technical security layers used on our platform:
- All data transfers are secured with 256-bit SSL encryption
- Information is stored on secure, encrypted servers
- Two-factor authentication support
- Limited staff access — only necessary team members
- Regular security audits and reviews
Data Retention Periods
Different types of information are retained for different periods:
- Account information — for as long as the account is active
- Transaction records — as required by law
- Communication logs — up to 6 months
- Cookies and session data — at end of session or 30 days
- Applicable laws are followed after account closure
4. Cookies and Tracking Technology
Cookies are used on the hi774 website. Cookies are small data files stored in your browser that help improve your experience. We use the following types of cookies:
Essential Cookies
These are essential for storing login sessions, security tokens, and language preferences. They cannot be disabled.
Analytical Cookies
These help analyze user behavior and improve site performance.
Functional Cookies
Used to remember your preferences and settings, such as game volume or display preferences.
Security Cookies
Used to detect fraudulent activity and protect your account.
Cookie Controls
You can manage cookies at any time from your browser settings. Please note that disabling essential cookies may limit some functionality of the site.
We do not use third-party advertising network cookies, and your browsing habits are not tracked on any other sites.
5. Sharing Information with Third Parties
hi774 never sells your personal information for commercial purposes. However, in certain limited circumstances, specific information may be shared with trusted partners:
Payment Processors
Necessary information is shared to process transactions via bKash, Nagad, Rocket, and bank transfers.
Identity Verification
Identity information may be shared with authorized verification agencies for the KYC process.
Legal Authorities
We are obligated to provide information to authorities based on court orders or legal requirements.
Security Partners
We work with specialist security firms to prevent fraud and ensure cybersecurity.
Except in the limited cases mentioned above, hi774 never transfers your information to third parties. All partners are contractually bound to comply with our privacy standards.
6. Your Rights and Controls
As a user of hi774, you have certain important rights over your personal information. We fully respect these rights.
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Right to Access Information You can request to know what information we hold about you.
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Right to Correct Information You can request correction of inaccurate or incomplete information.
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Right to Delete Information In certain circumstances, you can request that your information be deleted.
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Right to Object to Processing You can object to the processing of your information for specific purposes.
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Right to Data Portability You can request to receive your information in a structured format.
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Right to Withdraw Consent You can withdraw consent you have previously given at any time.
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Right to Restrict Processing In certain cases, you can ask us to limit the processing of your information.
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Right to Lodge a Complaint You have the full right to file a complaint with us in case of a privacy breach.
To exercise any of the rights above, please contact our support team. We generally process your request within 30 business days.
7. Protection of Minors
hi774 is strictly for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
We take age verification steps during the registration process. If it becomes known that information from a minor has been collected, we immediately delete that information and close the associated account.
If a parent or guardian believes their child has used our platform, please contact us immediately. We will take prompt action.
For ages 21+
hi774 is for adults only. Collecting information from or providing services to minors is strictly prohibited.
8. Policy Changes and Updates
hi774 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you by email and display a notice on the website.
The updated policy will take effect from the date it is published. Continued use of the platform after an update will be considered acceptance of the new policy.
The date of the most recent update is always displayed at the top of this page. To request a copy of an older policy, please contact our support team.
You will be notified of changes when:
- An update message will be sent to your registered email
- A clear notice will be displayed on the site
- The date of the change will be visible on the page
- You can find out via live chat at any time
9. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will consider your matter with care.
Live Chat Support
Use our live chat for the fastest response. Support is available in Bengali.
Available 24/7
Send us an email if you need to include detailed requests or attach documents.
Please mention when submitting a request:
- Your account email address
- Type of request (View / Correct / Delete)
- Be ready to verify your identity
- Providing detailed information helps resolve issues faster